A man who has been through a lot of hardship

When a thirty-years-old man share with you part of his life stories with tears in his eyes, some part of you will just melt down together with him, touched by how some people really have a hard life compared to you.

An Indian Muslim, Naz is a bankruptcy with eleven mouths to feed, which includes a wife and 9 kids. A entrepreneur himself, he ventured into several business and failed, mostly due to working with the wrong people. Now, he is still in a business but struggling with limited capitals and resources.

As a newcomer to our business-sharing group, he was telling us his stories with great self-containment from the embarrassment and the fear of being laughed at or treated with disrespect. But in our group led by Jeff, laughing at people's plight and acting disrespectful are not condoned at all.

Naz told us the times where he had delivered excellent performance in most of his jobs. In one of his jobs, we managed to sell all the bricks which has been in the company inventories for more than 1 year and he had managed to sell it all in less than 3 months. From 3 lorries to transport the bricks, he made it into 16 lorries in that 3 months. Despite his outstanding performance, he realized he would not be given any chances to move up the corporate ladder. That is because the boss and majority of the people in the company are of different races, and having another race to head them with be unacceptable. Such is the world. Thus, he talked to his boss and decided to give up the job, taking with him, approximately RM 68,000 as the commission and pay for the short 3 months. With that money, he started his own business.

Unfortunately he did not make it. Soon, another acquantaince asked him to help him in his business as a partner. He worked day and night, clocking in at 7 am until 12 midnight almost everyday. Soon, he grew the company into a lucrative business in a relatively short term of times. Because he is a bankruptcy, during the start of his work, he was not able to formalize any documentation to declare his ownership on part of the company shares, a major mistake that would soon caused him to lose everything he had achieved in the company. When he approached his so-called business partner to request to put his wife name in the company share, he was terminated the very next day. Since then, he had been in a legal lawsuit with that company, seeking the help of the worker union. That was 3 years ago. But many were lost and he had not been able to recovered for years. However, by fate, it was that lawsuit that brought him to us after 3 years. Though a broken and tired man, he was ready to be 'mold' and transformed.

He said each day, he have to pretend to be happy even though he have a lot of things to worry about to keep his family afloat. Just imagine someone trying to kick and swim with water just under his nose for years, pulling 10 others with him. Naz's eldest son, a 15-year-old, have to work on the weekend despite a major PMR exam coming soon. His family eat happily at every meals even though that usually consisted of just rice and eggs.

Though facing tremendous hardship and on the verge of giving up, I feel Naz is desperate for a break in life now and he will put all his life to make it for the maybe one last time. Not only he is answerable to himself, he has to face 9 little faces and the woman he love, whose future are unknown, but who have never leave him despite the hardship.

By good chance, he met a good person in the worker union who is not only helpful to him, but who also believe in his capabilities and potential. That person in the worker union is a long buddy of Jeff and who is also in the business group. So, that is how we met Naz.

I want to share this story because I learn that most people who achieve great things in life, are the same people who at one times, are so broken and fail so many times that they may not even be able to go through life without the help from some good samaritans, who respect them despite their failures and willing to lift them up. But, of course, eventually, it also depends on abilities to work through the hardship and their persistences.

Previously, in my 29 years before I met Jeff, I rarely meet people has been through great hardship in life, except maybe my parents. But since one year ago, I found myself meeting and learning from a lot of people who have great misfortunes in their life. All of them would tell their stories with glimpses of tears in their eyes and some even broke down and really cry. Sadly, not all those people are able to change or break through from repeating their mistakes. But I learn the turning point is when a person is willing and ready for a 180 degree change. They may need to learn something that are so foreign to them that they may have a sense of feeling that they are learning from an alien. Of course, this is not easy and it is not something that can be achieved in months, but it is usually in years. All one needs is the opportunity to be trained, able to accept new things and persistently make changes or adjustment.

I ponder on this question:

If Naz is to know in 4 years ago that he will go through these 4 years of hardship when he starts to venture out in his own business, taking a big turn in his career, will he reconsider not to do that?

Maybe.

But, what if, in his next 1 or 2 years, he not only can recover from his lost, but he can have a chance to be a really successful business man and financially free?

That, we all do not know what his future will look like.

But I think he can make it because he has already shown a lot of courage and persistence for a man to first move into his own business and has not given up until now. And that is what I respect and admire in people, not the status or how rich he is, but this -
though sometimes weakened, but an undying spirit in a man (or woman) to excel in life.

Desire and Faith – 2 things we need to achieve great things in life (Part 1)

In my 9 years experience of working and climbing the corporate ladder as well as more than 3 years experience of managing people, I decide it comes down to two things to find people who I want to work FOR me or who I want to work WITH. That is, DESIRE and FAITH. Unfortunately, more than 80% of the people I encountered do not have both and they usually portray a kind of negativity that make it seems impossible to achieve anything at all in life.

So, I want to share my own experience and my explanation on what I come to value most in people, especially if I am considering them to fight a war with me – their desire and their faith.

I start with Part 1 which is my story and Part 2 which I explain more on desire and faith, especially when people show me the opposite of them.

My story:

In 1999, when I went to the interview for my first job, I did not do the normal preparation like going through some common interview questions and rehearsing how to answer them well. It was not because I was very confident to get the job. On the contrary, I was just a Diploma holder and during that time, the 1997 recession caused the job opportunities to be scarce, especially for fresh graduates. And this job, which I heard, was paying quite well, around three hundreds more than other jobs I have tried and what my other college mates were getting.

I wanted the job very much, not just the additional three hundreds, though at that time, it made a lot of differences to me. The three hundreds can give me all the food I need in a month. (At that time, I remembered my heart aching over a 5-or-10-ringgit meal, which I only indulged once in a while. My meal is usually 3 ringgit, 4 ringgit if I ordered drinks). I needed this job because it was a key step for my plan to pursue my Degree on part-time basis. My parents had offered to let me do Degree full-time using their hard-earned money, which my course fees and living expenses will be equivalent to the salary of my father, if not more. Knowing all that, I insisted on pursuing my education on part-time basis. I had a definite plan and knew very well what I wanted to achieve, which included to get to work as soon as possible so that I could get as much working experience as possible. I figured working experience is more valuable than a piece of certificate.

So, I was very determined to get a job. Not just any job, but a job that allow me to pay my courses as well as my living expenses. Also, a job that allow me to learn new things and also maybe help me in my Degree final year project. Since I was in Computer Science course, my final year project involved creating a workable application by going through a well-documented software development cycle. What would be better than to take from something I would be learning at work?

I was lucky also as I had a senior working in the same company and the interviewer, also my potential superior, was my senior’s superior. So, he was able to put in some good words for me to get me the interview opportunity. But, job is a job; I still need to prove myself to the interviewer to get hired.

Amazingly, I just know how to convince the interviewer to give me the job. And that did not require me to answer the common interview questions well, except how to describe myself. I already have some sort of plan in life – my desire to excel in life, to get ahead of most people and my faith that I am able to achieve anything I desire, even without knowing exactly how to get there. Thus, despite my lack of working experience, which was none – what I just needed to do in the interview was to show myself by conveying my desires and faith.

So, I sat through the interview, without much preparation per Se, as I already prepared for the life ahead of me.

I talked about my keen interest in programming and what the job can offer to me, especially learning to work in real environment and building software that are really being used by people in real business life.

I talked about my plan to pursue my Degree on part-time basis. I know I can use my working experience to do better in my Degree study.

I highlighted my great track record of excellent academic result; I was mostly top of my class, sometimes even the whole batch of students in the same year; that means I was ahead of more than 300 others. It showed I was consistently working hard to achieve great results.

I convinced the interviewer that I could handle both my work and studies without compromising the work performance. In fact, I have every intention to excel in both my work and studies.

At the end of the interview, which I remembered vividly even now, I looked at the interviewer earnestly and said to him I am a very hardworking person. I said it with full conviction and sincerity. I remembered the interviewer smiled at me in response, maybe because of surprise or because of awkwardness of my unsolicited remark, but I knew he believed what I have just said and that would have made an impact.

Yes, I got the job, with a starting paid of RM1500, a good rate for a Diploma holder at that time. The offer for Degree holder from my company was RM1800. In the next seven years, in 2006, a degree holder freshmen can get up to RM 2,500 for starting paid; some can get even higher than that from a minority of great companies. However, I also knew some other graduates were still getting RM1800 in 2006. So, when people ask me what is the market price for fresh graduates in software engineering field, I usually answer, it is largely determined by what the applicants are asking for and how they ‘carry’ themselves. By carry, I really mean how strong are their desire and faith and whether they show it during the interview.

To many, this story of mine cannot be considered a great achievement. But for a girl with no working experience, came out from hometown to study in the big city 2 years before, the same girl who traveled more than 80 km to class each time by bus (I lived in a housing estate in Klang with my aunt’s family, traveled to KL Central for classes by 2 buses per trip –one air-conditioned and one without), sometimes had to get out from house as early as 5 am, walked through a sport field (badminton, jogging) when the morning was still dark to wait for bus if there were early morning classes; this achievement is a great mark in my life; that all the sweats, persistence, the fear of unknown or danger were well justified. I had proven to myself and to those who invested in me, especially my parents. Because for the 2 years of studies, when most of my classmates have settled down comfortably at home, probably after some nice baths and dinners and were probably watching their favorite TV drama, I was usually still on a bus on my way home. On top of that, I even worked as the college librarian to earn extra bucks. So, I spent longer hours in college than most people.

The fact is I still have a long way to go, to achieve my ultimate dreams. But it will be very soon that I will get there. Then, I will start telling another story of my desires and faith that get me there.

Till then, wait for Part 2 where I will continue on desires and faith. Or maybe, drop me an email at susanlimkw@yahoo.com to share your story of desire and faith.

“A journey of a thousand miles begins with a single step”

Photo courtesy of http://g8.no/

Sense of urgency - a critical asset in career and life

On the fateful day of 25 January 1990, Avianca Flight 52 crashed into Long Island, New York after ran out of fuel, killing 73 of the 158 people on board. The plane was put on hold from landing by Air Traffic Control several times on its way to New York due to bad weather. After on hold for more than one and a half hour, the crew asked for "priority" landing, which at their critical level of fuel shortage, they should have declared an emergency. The delays, a failed landing attempt at the about 10 minutes from the crash, and communication failure between the crew and air traffic controllers; all these caused the disaster where we all have so much to learn from.

The Avianca Flight 52 is a story of catastrophic result due to poor sense of urgency. There are several things we would find ourselves asking:

Why the crew failed to use the word "fuel emergency" to declare the extreme seriousness of their situation instead of asking for "priority landing"?

Shouldn't the sound of fear and urgency in the pilot and co-pilot's voices have been enough to show to the air controllers they are facing an emergency despite the culture and language barriers, had it been there?

Shouldn't the crew be more forceful and insist on being given immediate landing when they were redirected elsewhere, such as using some forceful words like "NOW" and "We can NO LONGER WAIT"?

A true sense of urgency is an exceptionally important asset for one to become successful in career and life. A true sense of urgency is not about being impatient on everything; it is not about rushing around energetically, running from meeting to meeting and screaming at people to execute. No; that is a false sense of urgency.

True urgency, according to John Kotter, a famous author, focuses on critical issues, which is needed now, not eventually, not when it fits easily into a schedule. True urgency is driven by a deep determination to win, not anxiety about losing. Now means making real progress every single day, not leaving ourselves with a heart-attack-producing task of running one thousand miles in the last week of the race.

With an attitude of true urgency, you try to accomplish something important each day, never leaving yourself with a heart-attack-producing task of running one thousand miles in the last week of the race. Critically important means challenges that are central to success or survival, winning or losing. A sense of urgency is not an attitude that I must have the project team meeting today, but that the meeting must accomplish something important today.

I still have a lot to learn on having a real sense of urgency, because I have always been a procrastinator on a lot of things. But slowly, I am improving; starting by doing the right thing and planning ahead. (Actually, to be honest, it is largely driven by working with a bunch of people with super sense of urgency. Haha....Ahem....).

In my previous blog post, I also mentioned that the lack of urgency caused an innocent girl to die of abuse because no one responded to the situations before it got critical. In Avianca Flight 52, it caused the death of 73 people. Although, not all things are matters of life and death, but I am sure we have a lot of things to learn from the past disasters caused by simple lack of urgency.

A week ago, I was absent from a special occasion; a wedding dinner of a wonderful couple, whom I personally get to know both of them really well. Earlier in the week, I made plan to work with my co-worker (also my partner) on the same weekend as the wedding dinner. My co-worker was working with me on part-time basis so the only available full days for us to work together is only during weekends and holidays. I had casually suggested to her that we need to work on certain outstanding issues, which seems quite important but not so urgent. She said she was busy but she might be free on coming weekend. I thought to myself then "I have a wedding dinner to attend on the same weekend" , but I did not say anything about that to her. Few days later, she confirmed she can meet on the weekend.

I know it will be marvelous for us we work together full day on the weekend because we can really make good progress with one whole day without interruptions. Unfortunately, this also means I could not go to the wedding dinner. So, I made a choice; to work on something that are important to me but relatively not so urgent; not because I have to but because I want to make good better progress in my work and maybe have the rest of following week free to do other things.! In fact, on that day, we worked from 1 p.m. until 6 a.m. the next day, on something that was totally not urgent! But we really did achieve something important because we have completed what we set up to do, and we are satisfied to know that we might be able to use our new-found knowledge anytime in the future.

So, if anyone of my friends ask me now or in the future why I do not show up at certain occasions, my general answer will be:
There are always a lot of choices we can make in our life. It is up to individuals to evaluate the priority and urgency of any of their choices. Since I want to be a business owner, having a sense of urgency in my work is very critical now.

I believe a sense of urgency is more than making the right choices, it has to be synchronized with our thoughts, feelings and actions; our attitude altogether. It should not only be used in work, but also in our everyday life. It is not rushing through things like I used to do last time; it is doing important things NOW instead of LATER.