Monday, 16 July 2007

Performance Review from an Employee

It is time for the mid-year performance review for our team. I got this well-written performance review from an employee who is very dedicated in his job for all the years he has been working.

You can refer to his review to see how to write yours.

I hope he will not mind me posting his review here. :)


Employee: Claus, Santa

Title: General Manager, Global Distribution

Reports To: CEO, Universe

Communication Skills:

Exceeds Expectations. Employee continues to excel at interpreting vague orders and communicating changing needs to his direct reports. This has become particularly challenging since the advent of email. millions of hand-written notes have been replaced by email from portals such as northpole.com and Santaclaus.com. Peak arrivals number 400,000 up to 5 days before Delivery Date. Formerly hand-written letters would arrive from late November to allow for postal delivery problems and make for easier order fulfillment.

Employee Relations:

Meets Expectations. Employee continues to receive accolades from his direct reports, constangly referred to as “jolly” and “merry”. He is, after all, literally a saint. This is doubly impressive given the special needs and diversity issues inherent ina mixed Human/Elf workplace. Accommodations such as specially sized workbenches and jumpsuits for the new clean room were made in a timely manner to the satisfaction of all.

360 degree feedback continues to be solid, although there were complaints on the confidential employee hotline of reprisals (lumps of coal rather than bonuses) to complainers or those considered “naughty”. No credible witnesses have come forth.

Project Management Skills:

Exceeds Expectations. Rapidly changing product lines continue to offer challenges that the Employee overcomes. There were complaints that there were insufficient training opportunities for existing staff to move from the Wooden/Plastic Toys division to the growing Electronics Department over the last 2-3 years. The Union has filed several grievances which have been satisfied.

Additionally, shorter order cycles (see Communication Skills) means accurate staffing has been a challenge. Employee was able to avoid massive layoffs during the slower season but still met Key Performance Indicators (KPIs). The North Pole is a one-industry town, and large numbers of laid off elves would have been a PR problem we didn’t need at this time. Employee really stepped up.

For now, production schedules have stabilized and, barring another introduction of a new game console, should remain steady over the next 12 months.

Succession Planning:

Does Not Meet Expectations. Employee has held his current position for almost 1400 years, ever since his promotion from Bishop of Myra in the Turkish Division. While he has stepped up to the challenges of building a global operation with superb Customer Sat numbers, there are concerns.

He has not identified potential leaders capable of filling his position. Given his age and his overall health and weight (in clear violation of our wellness standards) this is a concern. There is no sign he’s delegating effectively.

HR is concerned and will hold a meeting in the next month to identify candidates- perhaps from the Elf pool and lay out a professional development path.

Summary

Overall, another excellent performance review. Unfortunately his salary was capped 600 years ago, and HR is struggling for reward and recognition opportunities for someone who not only has everything, but gives it away. Issue will be studied at the next HR department meeting.

(Got this from a blog I cannot remember, but I can't resist posting it here for fun....hehe)



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